kyrielle: painterly drawing of a white woman with large dark-blue-framed glasses, hazel eyes, brown hair, and a suspicious lack of blemishes (Default)
Laura ([personal profile] kyrielle) wrote2001-10-09 01:53 pm
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Squash a bug for charity?

I'm trying to decide if this is really cool, or really desperate. My company is donating $25 for the victims of the terrorist attacks, for each bug which is fixed and closed by an employee putting in outside-hours work (that is, evening or weekend work which does not impact revenue-generating activities)....

Methinks the bug list is painful to them....
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[identity profile] khaosworks.livejournal.com 2001-10-09 05:46 pm (UTC)(link)
I know I'm just evil, but since your company is so keen on it, why not just make up bugs and then claim you've fixed them? Then the money keeps rolling in to them charities...



kyrielle: painterly drawing of a white woman with large dark-blue-framed glasses, hazel eyes, brown hair, and a suspicious lack of blemishes (Default)

[personal profile] kyrielle 2001-10-09 06:03 pm (UTC)(link)
Ooops! *grins* I was a bit too vague. That won't work. These are bugs in our bug-tracking system - which means a customer has to report them to us. :)

[identity profile] khaosworks.livejournal.com 2001-10-09 10:18 pm (UTC)(link)
And how easy it is to fake customer bug reports?

Why, this is Hell, nor am I out of it!
          Mephistopheles
          Dr Faustus, Christopher Marlowe
kyrielle: painterly drawing of a white woman with large dark-blue-framed glasses, hazel eyes, brown hair, and a suspicious lack of blemishes (Default)

[personal profile] kyrielle 2001-10-10 08:40 am (UTC)(link)
Not. :) The system tracks who puts it in; you'd need the connivance of someone in the support center. Then, when the customer looks things up, the system shows them directly that they entered this bug report (even after it's been closed, even for months). Plus, they call and email the customer to confirm that it's fixed, when it's fixed. :)
kyrielle: painterly drawing of a white woman with large dark-blue-framed glasses, hazel eyes, brown hair, and a suspicious lack of blemishes (Default)

[personal profile] kyrielle 2001-10-10 08:41 am (UTC)(link)
On the other hand, I did ask (we'll see what the response is) whether those of us who carry the pager can give our pager compensation (weekly fee and/or per-callout fee) to the fund, if we want to, instead of claiming it ourselves. Since there's matching going on, it would be more effective than just giving it ourselves.
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