Interesting. I hadn't seen that, and either am or will be in that category (depending on whether it's per-computer or per-person, since I have two computers covered).
Carbonite has done an excellent job (and I did have to restore once and it worked as nicely as I'd hoped - total failure on my main drive in that case), on the technical side. On the people side...this is the third time I've had to deal with their support and the second time I have been, not merely unimpressed, but seriously aggravated. (The first time I had a basic question about restoring the hard drive which had an easy answer, and the support was very helpful. Of course, I fit their "expected questions" pattern that time. The second time was a billing issue and now this.)
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timeasmymeasure
no subject
Carbonite has done an excellent job (and I did have to restore once and it worked as nicely as I'd hoped - total failure on my main drive in that case), on the technical side. On the people side...this is the third time I've had to deal with their support and the second time I have been, not merely unimpressed, but seriously aggravated. (The first time I had a basic question about restoring the hard drive which had an easy answer, and the support was very helpful. Of course, I fit their "expected questions" pattern that time. The second time was a billing issue and now this.)