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Gah. Well. I got the screen on my laptop back. (Fixed by the mighty repeated reboot. Heh. I have GREAT confidence in this...not....)
Checked on my IBM order. Says it's being packed for shipping. Yay! Scroll down, confirm address...not yay. Right address, no apartment number. I'm sure they could probably figure it out in time, but ugh.
Call IBM. Friendly-bland girl tells me my address is right - she reads it back to me, with apartment number, before I say my apartment number - but the web site is broken and is being worked on.
Yay, I say. It also shows an estimated ship date from a week and a half ago, I point out, so could she give me a revised estimate?
Well, they have to configure your system....
They have BEEN configuring my system for TWO DAMN WEEKS, according to the web site, now it says it's being packed. Well, her screen says 'ready for assembly' which could mean configuration or packing. (I'm guessing the latter, given what their web site says and what I had previously been told. I'm also guessing she doesn't entirely know what's going on.) So I ask, if it's being packed, when would I see it.
She doesn't know. Probably next week. It will probably ship Friday. Maybe.
Great.
I hope that I never need tech support, or that it's better than the rest of their phone people.
Checked on my IBM order. Says it's being packed for shipping. Yay! Scroll down, confirm address...not yay. Right address, no apartment number. I'm sure they could probably figure it out in time, but ugh.
Call IBM. Friendly-bland girl tells me my address is right - she reads it back to me, with apartment number, before I say my apartment number - but the web site is broken and is being worked on.
Yay, I say. It also shows an estimated ship date from a week and a half ago, I point out, so could she give me a revised estimate?
Well, they have to configure your system....
They have BEEN configuring my system for TWO DAMN WEEKS, according to the web site, now it says it's being packed. Well, her screen says 'ready for assembly' which could mean configuration or packing. (I'm guessing the latter, given what their web site says and what I had previously been told. I'm also guessing she doesn't entirely know what's going on.) So I ask, if it's being packed, when would I see it.
She doesn't know. Probably next week. It will probably ship Friday. Maybe.
Great.
I hope that I never need tech support, or that it's better than the rest of their phone people.
