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So, I had that appointment. This was actually a good thing. The doctor who helped me, didn't. Told me everything I'd been told before, irritated me, etc. Had me try one trick I hadn't before, that made it worse. My eye was so irritated it was very bloodshot, looking just plain pink around the lower right edge of the iris. (I'm pleased to report that, a few eyedrops and a couple hours later, it looks perfectly normal. Yipes, did that look ugly.)
She handed me over to an assistant, one I hadn't met before but that she'd mentioned t week preceding as being really good. I don't remember the girl's name, but she's distinctive: chin-length dark hair, with a strand of it on either side of her face bleached and then dyed. Blue-green, but I was told she changes it fairly regularly. ;)
She was good. She had me try one thing no one had before (and it worked - oh I wish she'd been the one who first taught me), and also spotted one thing I was doing that was making the left eye harder. (Ironically, the thing the doctor had me try would have made that problem - which was getting my finger in the way - worse....) I got it in. Normally. On only the second try with her technique, and the first one I lost my grip on the eyelid on.
I may survive this after all.
Then I went out to the front desk and stopped to ask how much it would cost to buy the lenses, once I was out of my trial period. A little early to ask, but I wanted to know. Umm. Good thing I'm curious. First doctor I saw said she was going to put me on the kind of lenses where you get new lenses every three months; and the trials were supposed to be that also. But when they were ordered? They ordered the two-week disposables.
Grrrr. So they're gonna order trials of the three-monthers, and they reassured me that the "two week" ones can be worn for up to four weeks, but to stop if they start seeming to have problems or bug my eyes. Oh well, I have my glasses, and shortly I'll have the right ones.
One advantage: if the material the three-monthers are made of and the way they feel (which I was told will be a little different) don't work for me, I can go back to these two-week thingies, which I do know work, now. They'll cost about twice as much, though, which doesn't amuse me very much, and neither does having to judge when to get rid of them once or twice a month. :P
I'm going to write a letter to them, probably not just yet, detailing everything that's been screwed up (and everything that doesn't - the assistant today deserves big, big points, because she stood out as really good). I want two things: I want an apology, and I want a commitment that they will train their assistants to do better. Otherwise, I'm going elsewhere after my trial period. If I get those two things, I'll stay - but I will get any future price quotes in writing, thankyouverymuch.
They're allowed to say, "Generally, this costs $90, but depending on your prescription it could be more." I could have accepted that. But just saying "It will be $90" when I asked how much it would be? Errr. And then charging me $150. Not cute. Ditto the scheduling crap, and, well, everything, really.
The doctors are good, from what I can tell, though. And it's not really fair to just walk away, simply because I think one of their assistants is a bitch, and I'm sick of the billing stuff, without at least trying to address it.
She handed me over to an assistant, one I hadn't met before but that she'd mentioned t week preceding as being really good. I don't remember the girl's name, but she's distinctive: chin-length dark hair, with a strand of it on either side of her face bleached and then dyed. Blue-green, but I was told she changes it fairly regularly. ;)
She was good. She had me try one thing no one had before (and it worked - oh I wish she'd been the one who first taught me), and also spotted one thing I was doing that was making the left eye harder. (Ironically, the thing the doctor had me try would have made that problem - which was getting my finger in the way - worse....) I got it in. Normally. On only the second try with her technique, and the first one I lost my grip on the eyelid on.
I may survive this after all.
Then I went out to the front desk and stopped to ask how much it would cost to buy the lenses, once I was out of my trial period. A little early to ask, but I wanted to know. Umm. Good thing I'm curious. First doctor I saw said she was going to put me on the kind of lenses where you get new lenses every three months; and the trials were supposed to be that also. But when they were ordered? They ordered the two-week disposables.
Grrrr. So they're gonna order trials of the three-monthers, and they reassured me that the "two week" ones can be worn for up to four weeks, but to stop if they start seeming to have problems or bug my eyes. Oh well, I have my glasses, and shortly I'll have the right ones.
One advantage: if the material the three-monthers are made of and the way they feel (which I was told will be a little different) don't work for me, I can go back to these two-week thingies, which I do know work, now. They'll cost about twice as much, though, which doesn't amuse me very much, and neither does having to judge when to get rid of them once or twice a month. :P
I'm going to write a letter to them, probably not just yet, detailing everything that's been screwed up (and everything that doesn't - the assistant today deserves big, big points, because she stood out as really good). I want two things: I want an apology, and I want a commitment that they will train their assistants to do better. Otherwise, I'm going elsewhere after my trial period. If I get those two things, I'll stay - but I will get any future price quotes in writing, thankyouverymuch.
They're allowed to say, "Generally, this costs $90, but depending on your prescription it could be more." I could have accepted that. But just saying "It will be $90" when I asked how much it would be? Errr. And then charging me $150. Not cute. Ditto the scheduling crap, and, well, everything, really.
The doctors are good, from what I can tell, though. And it's not really fair to just walk away, simply because I think one of their assistants is a bitch, and I'm sick of the billing stuff, without at least trying to address it.
