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Or at least, said they're saving my butt. I'll find out tomorrow if they are, but I think the odds are good.
My printer decided to stop printing. It'll put a bit of ink here or there, but I do mean a bit. It's got major problems. Nozzle cleaning, no dice. Plenty of ink (I put a new black cartridge in when the black started to fade because it was low on ink) but no printing.
I knew I had got a good service agreement, but I could not find the bloody receipt or info. So I called Fry's (this being where I bought the thing) and asked if they could look it up. They could, and did, although I had to call them back twice and see if they were dead or just slow, and in the end it took them two hours to get me a response. I was not pleased....
...until, of course, I'd gotten the whole response. They have the record, they gave me the invoice number, it has a five-year service agreement in-house with them, and if I'd like to bring it by the service desk and provide that invoice number when I drop it off, they'll be happy to fix it. And, if I ask for it, I can have a loaner printer. (They do have to secure that with a credit card. This, I can live with.)
My two big worries were "what if they can't find the information on the service agreement?" and "how long will I be without my printer?"
I'm pretty darned happy right now. We'll see if I am after I take the printer in and get the details all sorted out, but. (That won't be tonight. Since it took them two hours to look this up, I finished getting the info less than 15 minutes from when the service department closed. I am not properly dressed to go out, and I'm on call for work, and my printer is all plugged in to everything and has paper in it. I simply did NOT see this as being a viable scenario to get the printer ready, me ready, over to Fry's, checked in, and get a loaner printer sorted out...before they closed. I'll take it over tomorrow.)
If this goes as well as it sounded on the phone, Fry's will have done that much more to permanently cement themselves as my store of choice for techie stuff (which they're already pretty well established as).
I am very, very pleased with them.
Not so pleased with the printer right now, but such is life.
My printer decided to stop printing. It'll put a bit of ink here or there, but I do mean a bit. It's got major problems. Nozzle cleaning, no dice. Plenty of ink (I put a new black cartridge in when the black started to fade because it was low on ink) but no printing.
I knew I had got a good service agreement, but I could not find the bloody receipt or info. So I called Fry's (this being where I bought the thing) and asked if they could look it up. They could, and did, although I had to call them back twice and see if they were dead or just slow, and in the end it took them two hours to get me a response. I was not pleased....
...until, of course, I'd gotten the whole response. They have the record, they gave me the invoice number, it has a five-year service agreement in-house with them, and if I'd like to bring it by the service desk and provide that invoice number when I drop it off, they'll be happy to fix it. And, if I ask for it, I can have a loaner printer. (They do have to secure that with a credit card. This, I can live with.)
My two big worries were "what if they can't find the information on the service agreement?" and "how long will I be without my printer?"
I'm pretty darned happy right now. We'll see if I am after I take the printer in and get the details all sorted out, but. (That won't be tonight. Since it took them two hours to look this up, I finished getting the info less than 15 minutes from when the service department closed. I am not properly dressed to go out, and I'm on call for work, and my printer is all plugged in to everything and has paper in it. I simply did NOT see this as being a viable scenario to get the printer ready, me ready, over to Fry's, checked in, and get a loaner printer sorted out...before they closed. I'll take it over tomorrow.)
If this goes as well as it sounded on the phone, Fry's will have done that much more to permanently cement themselves as my store of choice for techie stuff (which they're already pretty well established as).
I am very, very pleased with them.
Not so pleased with the printer right now, but such is life.
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