What is worse than three-hour service windows?

[kyrielle]

Three-hour service windows, and at the end, still nobody has shown. And when you call the company, oops, she does indeed have the note but somehow it didn't get put on the schedule and there's no one to send....

I would have done today somewhat differently if I had known that in advance. :P

Comments

[mandydax.livejournal.com]

I think they owe you a free service call.

[kyrielle]

Fat chance. I'll be lucky if I can get the "fee for coming out" part waived, the hourly surely won't be.

I'm just glad I normally don't work Fridays. I'd be furious if I'd taken time off work for this, as most people would have to.

[phoenixscribe.livejournal.com]

I think you need to treat the bill the way they treated your call.

"Oh, I'm sorry, I had made a note, but that didn't get into my checkbook, and now I don't have time to pay you. Perhaps we should reschedule this?"

[kyrielle]

Heee!

[roadskoller.livejournal.com]

I hate when that happens.
I hate it even more when I've got to go out to a customer that had that done to them.

[kyrielle]

For bonus points, I'm trying to get the alarm sensor moved before our new desks are ready to install, since one of them will go right where it is. He said he was going to try to have them ready in time for Christmas (not our request: unsolicited offer).

The alarm folks can come out on weekdays. I have Fridays off, which makes me reluctant to tell my boss I'm taking another arbitrary day off, so this had to be rescheduled to next Friday (in hopes of getting it done before Christmas).

Next Friday is the anniversary of Dad's death. NOT the day I would have picked, in an ideal world. I am going to try to be as polite and collected as I can, since the guy coming out is not the one at fault for the mix-up. But, all factors combined, I'm not sure how I'll do at that.

[roadskoller.livejournal.com]

You're going to have a very tense next Friday. I hope it all goes exactly like it should.