LJ and paid accounts

[kyrielle]

I'm seeing some grumbling in the latest news post comments that some paid accounts have had auto-pay turned on when they had turned it off. LJ says it is not so, but the users say it is. I really don't know, but - if you have a paid account that shouldn't auto-renew, you might want to check just in case. You can do that at http://www.livejournal.com/manage/account/

Again, this is just something I'm seeing others mention, and not people I know personally either. Just concerns me enough that if it is so, I figured it was good to spread the word.

ETA: confirmed now by someone I do know, in addition to the many people commenting on the news post and other posts.

ETA: they're asking affected people to file requests in billing as they're trying to confirm if it's a real issue, but they're claiming it's not and that so far all affected people made an auto-payment setup (to get the cheaper rate) and didn't immediately turn it off.

Comments

[kyrielle]

Liars, or misinformed. The guy saying it is an LJ SF employee and for all I know may believe it...but he's clearly wrong, whether he's lying or wrong.