LJ and paid accounts

[kyrielle]

I'm seeing some grumbling in the latest news post comments that some paid accounts have had auto-pay turned on when they had turned it off. LJ says it is not so, but the users say it is. I really don't know, but - if you have a paid account that shouldn't auto-renew, you might want to check just in case. You can do that at http://www.livejournal.com/manage/account/

Again, this is just something I'm seeing others mention, and not people I know personally either. Just concerns me enough that if it is so, I figured it was good to spread the word.

ETA: confirmed now by someone I do know, in addition to the many people commenting on the news post and other posts.

ETA: they're asking affected people to file requests in billing as they're trying to confirm if it's a real issue, but they're claiming it's not and that so far all affected people made an auto-payment setup (to get the cheaper rate) and didn't immediately turn it off.

Comments

[kyrielle]

https://twitter.com/kyrielle/status/150406583887736832

Still denying it, then saying "open support request" for ppl saying it happened. I think they deserve to be inundated.... :)

[dormouse-in-tea.livejournal.com]

Not only denying it, but the head of LJ Support has declared the issue reports to be "lies and slander for the purposes of spreading panic in the user base"

[kyrielle]

Gah.

[soph.livejournal.com]

Who do you mean by "the head of LJ Support"?