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I can now recommend Ofoto without reservations for those who want prints from digital (or digitized) photos. The prints I got originally were excellent, except for the 8x10 that looked like it had been nailed by a chemical error and had a yellowed line on it.
They offered the option to return it for a refund to my credit card or in "store credit". (You can do this within 30 days with any photo; if it's for damage or problems they introduced, you get the cost of postage back as well, but even if it's just "I don't like it", you can still get the cost of the photo back.) I scrawled on my form that I'd take store credit, but I'd like it even better if they just sent me a reprint of the photo without the error.
I received notification that they'd received it and a new order was being prepared; less than three hours later, they sent an email that the order had been prepared and shipped. No cost to me, but now I would get (hopefully) a good print.
I have that print now. No yellow lines. No flaws. Shipped at the same rate as before, and arrived within a week of their receiving my return. They were fast, they were courteous, and they did not make me re-enter my order using the "store credit" I would have gotten, but processed from my request on the form.
Color me thrilled. Couple that with the technical excellence in all the un-damaged photos (including this one now), and they have a customer who will come back, and do so happily.
They offered the option to return it for a refund to my credit card or in "store credit". (You can do this within 30 days with any photo; if it's for damage or problems they introduced, you get the cost of postage back as well, but even if it's just "I don't like it", you can still get the cost of the photo back.) I scrawled on my form that I'd take store credit, but I'd like it even better if they just sent me a reprint of the photo without the error.
I received notification that they'd received it and a new order was being prepared; less than three hours later, they sent an email that the order had been prepared and shipped. No cost to me, but now I would get (hopefully) a good print.
I have that print now. No yellow lines. No flaws. Shipped at the same rate as before, and arrived within a week of their receiving my return. They were fast, they were courteous, and they did not make me re-enter my order using the "store credit" I would have gotten, but processed from my request on the form.
Color me thrilled. Couple that with the technical excellence in all the un-damaged photos (including this one now), and they have a customer who will come back, and do so happily.
