I really must say I am impressed with the lengths they went to to make this right. It should have gone back yesterday but luckily they had more than a truck-worth's. Because I called last night, they sent a message to the UPS center which they woudl get this morning to see whether the box was still there and not one that had gone on last night's truck and, if it was, to hold it. I was warned that it was down to dumb luck at this point but I was willing to hope for luck!
At 9:40 they called me back and hadn't found it yet but were going to check all the outbound stuff and let me know. At about 11 (they open at 10, so I suspect they had some actual customers in the middle of this?) they called and let me know they'd found it.
And of course, being just a battery it was not a very large box to find, but probably could have hidden behind or among other boxes easily.
When I got there to pick it up I had a moment of being Not Amused At All. I talked to the guy and he went back to find it, finally came back and told me it had gone back to the shipper (that being what the computer said). But I protested that I'd been called this morning and explicitly told it would be held to the end of the day, and they searched a bit, and found it; it had been placed in a non-standard spot (maybe to prevent "standard" handling from sending it back out the door), but it was there.
I'm feeling a bit better about them, but I still don't see them as a viable shipper to my house. I don't want to have to haunt my tracking numbers constantly to know when to go fetch a package. :P
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