Well, the package got here.

[kyrielle]

The package I ordered from the Vermont Country Store arrived safe and sound; it was just shipped with a slow option. I would have known not to worry if their email telling me it had shipped had included even a hint of information but all it said was the day shipped, not how or when to expect it.

Still don't have my account back. Don't actually expect to, either. The latest email said that if I didn't want to order from a guest account, I could phone an order in.

Er, because that would make the details more accessible to me online? And the number isn't even toll-free. Whatever.

Comments

[phoenixscribe.livejournal.com]

Glad the package got there. Based on the customer service (or lack thereof) that you got, I personally would be wont to stop ordering from them and to inform them that it was their fault that you won't be placing another order. But I tend to want to make sure that people know they were stupid, even if they won't fix it.

[kyrielle]

Yeah. Already more or less said that, which is when they said "but you could phone an order in!"

...that was the sound of a clue-by-four bouncing off. Sheesh.

It's annoying, though. They really have lovely maple sugar candy, more on the maple taste, and they sell actual maple sugar. Next year I get to find another company (and I'm sure there are plenty to choose from) that has what I want. Fooey! (And I'll probably be getting catalogues from these folks long after that. Argh.)