That poor woman.

[kyrielle]

Scott and I went to Fry's today, where we got, among other things, a new (bigger) switch. Preparing for moving our network downstairs, and the fact that the router will stay upstairs where the connection is (yes, there is a cable down), which is probably also where the wireless link will stay since it gives better coverage from there.

The one we got was marked $52.99. It rang up at $79.99. We said 'but....' and the cashier spent the next little while calling back to the department, straightening it out, getting a code to get us the better price, and starting the people in the department figuring out what price it should be and what to fix, the sticker or the computer settings.

I felt very, very bad for her. Why? Because her badge said "Customer service associated in training". These are not the kinds of fun things you need when you are still getting steady on the basic, normal procedures!

Comments

[katbyte.livejournal.com]

She'll be just fine. Next one that happens to, she will be prepared. I think the harder problems help you learn quicker.

[kyrielle]

I still felt bad for her. Nothing like a nasty side-swipe when you are still feeling uncertain. She was actually pretty quick for being still in training; not a lot slower than last time this happened to me (that was with a bad shelf-sale price, rather than sticker, but...).

[kayre]

I'm betting you were polite and patient, so perhaps it was a perfect time for her to encounter a new challenge!

[kyrielle]

I was even almost cheerful. It was annoying to be slowed down, but it wasn't her fault, and other than the delay what was there to be annoyed about? I know Fry's, so I knew I'd get the better price, once she'd talked to everyone and confirmed the price tag didn't look doctored.

She did have to retain the price tag at the end for them to work with, and THAT was a pain because it didn't want to come off. I finally suggested she just take the plastic wrapping, to which it was stuck, off. It's not like it didn't have a perfectly serviceable box, and what's the first thing I'd do when setting it up anyway? Take it off and throw it out! :P

[canyoncat.livejournal.com]

She had to learn sometime... better with you than someone irate.

[kyrielle]

True! I still felt bad for her.

And for the poor guy back in the department. She had to use a different number to get my price, so I suspect every tag had to be replaced with the "right" price (otherwise, they'd have reprogrammed the existing tag number to match the low price). And that? Means he had an unfun shelf-search, because the 10/100 switch we bought was stocked intermixed with the giagbit switches of the same brand. :P