Postcardly

[kyrielle]

Every so often I sing the praises of something, or grouch muchly about it.

Today is praise-singing. I discovered Postcardly I forget how. I got linked to it, but I don't remember if it was a friend, a post, Facebook, an ad...heck if I know! It sounded like a really neat concept: set up an account and email addresses for your destinations, email in a picture and a small amount of text, and they send a postcard to the address associated with the email you sent to. For a price, of course.

You get three free as a trial. I sent the same one - Drew on his bike - to my Aunt Sandy, Scott's Grandma Brown, and *us* so we could see it.

And I screwed it up. I used the preview and then I changed my text, knowing it would bounce it back if it was too long to fit.

It didn't bounce it back, but when I got the "what we will send" pdf, our signature line was missing. Erk! Turns out they'd just replaced the "what will fit" algorithm and it had failed to bounce it.

They pulled my request out of the queue (after confirming I wanted them to, not before!), and reset my free trial so I could try again and hadn't lost my three free postcards. They were quite friendly and helpful about it, and while it took a couple days to fully reset, a) this was entirely my fault for not previewing again first, and b) I did it on either Friday night or Saturday, so I think it's reasonable that they might not get to it immediately anyway.

I will preview properly what I send in the future...every little change. Because I *will* be sending in the future. The service, in the face of what was my screwup, was excellent - and I wasn't even a paying customer at that time! And the postcard was nice. Solid postcard-level paper weight, good image quality, text properly rendered.

I'm sold! On everything except sending things in without using the preview address....

Comments

[susandennis]

This is so fun. I discovered postcardy a long while back - like really long while back and then one day about 6 months ago, quite by accident, I discovered that one of my favorite neighbors (he parks behind me and always says how grateful he is for my tiny car) is one of the founders!!!

(I used to watch him and his wife take their tot to day care every morning on Front Door TV Network. First in the pouch and then in the stroller and then on his only little two feet...)

The day I found out, I ran into him in the garage and told him that I just found out he was Mr. Postcardy!!! He was as delighted as I was.

It's so lovely to hear that they helped you out like that.

[kyrielle]

Oh my gosh, that is so cool! Funny, and really neat, how small the world really can be!

Seriously, the idea is cool. The postcards are cool. That alone would have kept me with them. The service? The service is *amazing*. When you go out of your way for a not-paying customer who screwed up all on their own? AMAZING.

(And not guaranteed, given people on the internet, to get you a paying customer or a positive endorsement, since it depends on the person you help, but it surely did this time.)

[grum]

Did you give them money yet? And if so, can I get your referral link? That looks great.

[kyrielle]

I signed up to give them money but haven't sent the first paid postcard yet, and I don't yet have a referral link. I didn't even know I was supposed to / would get one! Oops. :)