Well, they paid postage on the return, but since they'd sent it (at my request) USPS priority mail and they chose to have it returned UPS, I had to provide the packaging on the way back. I'm not sure if I got credit for that or not. I'd asked them to send me a replacement of the actual bag I ordered, but they indicated they are currently out of stock (not what the web site showed when I ordered it, but things change, so who knows) and don't know when they'll get more in, they just refunded the whole cost to me. So as far as I know, I'm out the cost of the packaging to return the incorrect bag. And either way I didn't get the bag I wanted.
Oh, and I only know the reason why because I asked why, being as I had asked them to replace it. The first reply to my request to replace it just said the total thing had been refunded, it didn't say why. Crappy communication skills since the next question ("why am I not getting my replacement?") should have been obvious to a child of five. :P
I have a coupon code for free ground shipping on my next order with them, if I want to use it, as an apology and for my patience, blah blah.
This does not make me want to order from them again. Now to find another site that will sell photos printed on bags in a style I like (unfortunately, Kodak Gallery, which I checked out, uses the same style as the bag Zazzle sent me, which I very much do not like).
Oh, and I only know the reason why because I asked why, being as I had asked them to replace it. The first reply to my request to replace it just said the total thing had been refunded, it didn't say why. Crappy communication skills since the next question ("why am I not getting my replacement?") should have been obvious to a child of five. :P
I have a coupon code for free ground shipping on my next order with them, if I want to use it, as an apology and for my patience, blah blah.
This does not make me want to order from them again. Now to find another site that will sell photos printed on bags in a style I like (unfortunately, Kodak Gallery, which I checked out, uses the same style as the bag Zazzle sent me, which I very much do not like).