If you have or are considering getting a paid account....

[kyrielle]

...then go read this. (Note that it doesn't apply to permanent accounts.)

I'm not sure why they're showing more love for people who sign up now than for people who already showed faith and signed up, though. People who already signed up can extend to get more time reimbursement, but, um, what if they just bought a year or two? Come on! Of course, I have a permie account anyway, but...it just seems backwards/kind of unfair to make the bonus for new signups so much larger than the compensation for people who had paid before the mess...there's probably a business sense in it somewhere, it just seems unfair.

Comments

[cipherpunk.livejournal.com]

LJ knows that its current user base is extraordinarily loyal. (Some would say "extraordinarily addicted", but that's quibbling.) Thus, the current user base doesn't need much incentive to continue their subscriptions.

New clients might be skittish about the recent outages. If I was considering signing up, I might shy away. After all, if it's going to be down half the time... so to reach these people, LJ is offering a larger carrot.

It's much harder to get new customers in the door than it is to get repeat business from existing customers. Hence the differential in the inducements offered to new customers versus existing customers.

[kyrielle]

But they posted it there, which appears to be pissing off a small but noticeable percentage of the current customers, who are feeling cheated - especially the ones who paid for their account DURING the outage...or today, before the change was made.

I think that decision was somewhat flawed. :P